GomyToy Refund Policy

Introduction
At GomyToy, we want you to be happy with your purchase. We do our best to provide top-quality products and great customer service. Here’s our refund policy to help you understand how we handle returns and refunds.

1. General Policy
1.1 No Refunds on Used Products: Due to the nature of our products, we cannot accept returns or offer refunds if the product has been used. This is to ensure everyone’s health and safety.

1.2 Faulty Products: If you receive a faulty product, you can return it for a refund or a replacement. See Section 2 for details on how to do this.

2. Returns for Faulty Products
2.1 Eligibility: To return a faulty product, it must be unused, in its original packaging, and you need to have proof of purchase. You must report the fault within 7 days of receiving the product.

2.2 Process:

Step 1: Email us at returns@gomytoy.com within 7 days of receiving the product. Include your order number, a description of the issue, and any relevant photos or videos.
Step 2: Our customer service team will review your request. If approved, we’ll send you instructions on how to return the product.
Step 3: Send the product back to us using the instructions we provide. Make sure it’s securely packaged to avoid damage during shipping.
2.3 Inspection and Approval: Once we get the returned product, our team will check it. If it’s confirmed to be faulty, we’ll process your refund or send you a replacement, whichever you prefer.

3. Refund Process
3.1 Approval and Processing: If your return is approved, we’ll refund your original payment method. The refund will cover the cost of the product and any taxes.

3.2 Timeframe: Refunds usually take 5-10 business days to process, depending on your payment provider.

4. Shipping Costs
4.1 Faulty Products: If you’re returning a faulty product, we’ll cover the return shipping costs.

4.2 Non-Faulty Products: If you’re returning a non-faulty product (unused and in original packaging), you’ll need to pay for the return shipping. Shipping costs are non-refundable.

5. Contact Us
If you have any questions about our refund policy, please reach out to us:

Email: returns@gomytoy.com
Phone: +91- 888 999 1234
Address: Airoli, Navi Mumbai, Maharashtra.

Thank you for choosing GomyToy. We’re here to provide you with quality products and excellent customer service.